We always aim to give our guests an unforgettable experience for the right reasons. If something didn’t meet your expectations, we want to hear about it—and put it right.

📝 How to Submit a Complaint

To ensure we handle your concern thoroughly, please send your complaint in writing with the following:

• Your full name and contact details
• Date and location of the event or incident
• A clear description of the issue
• Any supporting evidence (e.g. receipts, photos, screenshots)

Email: customerservice@funnyboyz.co.uk

⏱ What Happens Next?

• 1. Acknowledgement (Within 7 Days): We’ll confirm we’ve received your complaint and begin our investigation.
• 2. Investigation Period (Up to 28 Days): We’ll conduct a full internal review, which may include staff interviews, CCTV review, and checking event records.
• 3. Resolution (Up to 56 Days Total): We aim to fully resolve all complaints within 56 calendar days from the date of your initial acknowledgement. If we need more time, we’ll keep you updated.

✅ Final Response

You’ll receive a full written response outlining:

• A summary of your complaint
• What we found
• Any actions we’ve taken or remedies we’re offering

⬆️ Escalation

If you’re still unhappy, you may request a senior review. While we are not currently affiliated with a formal ombudsman for the events industry, we are committed to fairness and transparency in every case.

❤️ Thank You

We appreciate your feedback—it helps us improve and continue delivering fabulous, safe, and joyful experiences to all our guests.

We always aim to give our guests an unforgettable experience for the right reasons. If something didn’t meet your expectations, we want to hear about it—and put it right.

📝 How to Submit a Complaint

To ensure we handle your concern thoroughly, please send your complaint in writing with the following:

• Your full name and contact details
• Date and location of the event or incident
• A clear description of the issue
• Any supporting evidence (e.g. receipts, photos, screenshots)

Email: customerservice@funnyboyz.co.uk

⏱ What Happens Next?

• 1. Acknowledgement (Within 7 Days): We’ll confirm we’ve received your complaint and begin our investigation.
• 2. Investigation Period (Up to 28 Days): We’ll conduct a full internal review, which may include staff interviews, CCTV review, and checking event records.
• 3. Resolution (Up to 56 Days Total): We aim to fully resolve all complaints within 56 calendar days from the date of your initial acknowledgement. If we need more time, we’ll keep you updated.

✅ Final Response

You’ll receive a full written response outlining:

• A summary of your complaint
• What we found
• Any actions we’ve taken or remedies we’re offering

⬆️ Escalation

If you’re still unhappy, you may request a senior review. While we are not currently affiliated with a formal ombudsman for the events industry, we are committed to fairness and transparency in every case.

❤️ Thank You

We appreciate your feedback—it helps us improve and continue delivering fabulous, safe, and joyful experiences to all our guests.